Alruna

For all order, return, or product enquiries, please email us at: admin@alrunafashion.com
We will endeavour to help you as soon as we can. Please allow 1–3 business days for a response during the Black Friday period.

We aim to process all orders within 1–3 business days. If you have not received a confirmation of your order, please contact us via email at: admin@alrunfashion.com

Standard Shipping

• NSW Metro: Please allow 1–3 business days
• NSW Regional: Please allow 2–5 business days
• Interstate Metro: Please allow 5–8 business days
• Interstate Regional: Please allow 3–10 business days

Express Shipping

• Major Cities: Please allow 1–3 business days
• Regional Areas: Please allow 2–5 business days

International Delivery Timeframes

• International orders typically arrive within 7–14 business days, depending on destination country and customs clearance.

Once your order has been shipped, you will receive an email with your tracking number. If you have not received a tracking number after 7 business days of placing your order, please contact us via email at: admin@alrunfashion.com.

We will gladly accept returns for a store credit on eligible Black Friday orders.

Please note: We do not offer refunds or accept returns for change of mind.

• To be eligible for a return:
  Item must be unused, unworn, and in original condition.
• All original packaging and tags must be attached.
• Proof of purchase is required.
• You must contact us within 7 business days of receiving your order to organise a return.

If your item arrives incorrect or faulty, please email admin@alrunafashion.com within 7 business days.

The item must be in original condition with tags attached. We will resolve the issue as quickly as possible.