You can email shop@alrunafashion.com or fill in our Contact Form.

We also have our live chat available online. If we are offline, you can send a message through the chat, and we will respond to you by email.

We will try our best to respond within 24 hours.

We currently do not have a customer service phone number.

We accept Credit Cards, Debit Cards, Paypal and Afterpay

Yes, we ship all over the world. We have a flat rate international shipping fee of $25 which will be added at checkout.

It depends on where you are. Orders processed In Australia will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 10 business days. Delivery details will be provided in your confirmation email and you can read more about our shipping and delivery here

You can contact us through our contact page! We will be happy to assist you.

Yes you can return your items for a credit note only. Unfortunately, you cannot exchange for other items. A new order must be made.

If you need to change your shipping details on your order, please email shop@alrunafashion.com immediately. We are generally able to change your address unless it has already been shipped.

We can cancel your order and issue you with an online credit note only. Unfortunately, once you have placed your order it cannot be refunded.

Yes, you will receive an email confirmation after placing your order to confirm that
we have received your order. If for some reason, you did not receive an email,
please check your spam folder first before emailing shop@alrunafashion.com

Yes, you will receive an email notifying you that your order has been shipped.

We require 1-2 business days to process your order.

Order placed before 2pm Monday to Thursday will be posted out the same day. Orders placed after 2pm will be sent out the following day. Orders placedon Friday's after 2pm will be sent out on the following Monday.

Orders with available stock are shipping within 1-2 days of payment. Orders that contain pre-ordered items are shipping once the pre-ordered merchandise has arrived in our office. We recommend placing separate order for available items and pre-ordered items. Orders are not shipped on the weekends or holidays.

Please email us immediately at shop@alrunafashion.com and we will try our best to add to your order. However, if your parcel has been shipped a seperate order must be placed.

Fill in the notify me section on the product page. Ensure to select yoursize. If we receive a high volume of requests, we will try our best to restock the item. Some items may be re-ordered therefore the pre-order option will be available. 

A pre-order is when an item is currently out of stock, but we have made a special order from the manufacturer already and we can expect it to come into stock within a certain timeframe. Once we receive the stock, we will send the item(s) out to you as soon as possible. Available items
ordered together with PRE-ORDERED stock will be sent out together when pre-ordered stock is available.

When your order is still being processed the status will be 'Unfulfilled'. When your order has been posted the status will show 'Fulfilled'.

The discount code may be expired, or you did not click the APPLY button next to where you entered the code. Once your order has been placed, we cannot apply the discount code to your order. 

Yes, we can post to PO Boxes in Australia and New Zealand only. Unfortunately, we cannot post to PO Boxes to all other countries.

Yes! Australian customers can track your order via Australia Post and international customersvia DHL. You can also check your order confirmation for tracking details.

If you have not received your order within:

QLD/NSW/VIC/SA/ACT Regular post 7 working days/ Express post 1-2 business days.

TAS/NT/WA Regular post 10 working days/ Express post 2-3 business days.

International orders 15 working days. 

Please email us shop@alrunafashion.com immediately.

Unfortunately, all sale and final sale items cannot be returned or
exchanged. Please refer to our Returns policy

Returns are generally processed within 5-7 business days of receiving your return. Please wait until we contact you of confirmation. Refer to our Returns Policy for more details.

No, you do not need to use your store credit in one transaction. If you do not use the total amount, your credit balance will update, and you can use the remaining balance at a later date.

Your store credit is valid for 12 months only.

We are an online store only.