TERMS & CONDITIONS

By ticking the box 'I agree to the terms and conditions' upon checkout, you have agreed to reading and acknowledging our policy.  

If you are not happy with our store policy, you are not obliged to purchase. Before checkout we supply you with a link to our store policy, it is the responsibility of the customer to read before purchasing. 

 

RETURNS

Please note that all garments are checked for defects or faults before they are shipped to customers.

Our policy lasts 14 days for Domestic purchases and 21 days for International purchases. If 14/21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the item is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not offer refunds on change of mind or incorrect sizing purchases.

Customers who received an item with a manufacturing fault are entitled to a full refund.

Several types of goods are exempt from being returned.

Additional non-returnable items:

• Item/s returned outside the 14 day timeframe within Australia or 21 days for overseas parcels. (This includes business days and weekends)
• Strictly no returns on items purchased on Sale or Last Pieces. Sales and Last Pieces are final.
• Damaged: Cut, pulled, torn or with make-up, perfume, fake tan or tags removed.
• Gift Cards
  
  

Not entitled for a refund:

• Accidental purchase.
• Sale item/s
• Item/s do not meet our conditions of return.
  
  

To complete your return, we require a complete returns form.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition
• Damaged or missing parts
• For reasons not due to Alruna Fashion error
  
  

If a customer chose to re-purchase an item due to incorrect size purchased in their original order, they will receive a credit note for their original item returned. Re-purchasing is the customers personal choice. We will not make any exceptions and we will not issue any refunds for their original item purchased.

If a customer chooses to ignore our returns policy & return item/s not eligible for return Alruna Fashion reserves the right to send the item/s back to you. 


If items are returned not in their original condition, Alruna Fashion reserves the right to charge a damages fee. Fee will be based on damages and will be deducted from from credit note total. Fee is to pay for the following reasons:

 

• Dry cleaning for marked or smelly garments.
• Replacement of a zip if fabric is caught.
• Payment for completely damaged, unsellable garment.

 

QUALITY

When contacting Alruna fashion in regard to quality please describe your valid reason (See list below). Everyone has a different opinion on quality and Alruna Fashion garments are priced according to quality, supplier pricing and style. Alruna Fashion includes fabric, colour, measurements, fit details and product images on all product pages. Photos provided are true images of the garments for sale (Do not refer to Alruna Fashion Instagram photos when making a purchase, as some photos may be edited or have a filter).

If a garment is poor, bad, unsatisfactory quality:

• Seams coming apart or part of garment sewn inside out.
• Cut unevenly, manufacturers fabric holes, manufacturers clothing pen mark.
• Stitching is wrong or uneven.
• Missing; sleeve, collar, pocket or buttons.
  
  

Bad quality fabric cannot be based on personal opinion unless you are a fabric specialist who can provide sufficient evidence, or the fabric is damaged, looks completely different or fabric description is not visibly written or provided. It is the customers responsibility to carefully read the product details and view the product images provided.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a refund will automatically be applied to your original method of payment, within 5-7 days depending on Shopify, PayPal or your bank.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@alrunafashion.com

 

EXCHANGES

We do not do exchanges. New orders must be placed if you have returned an item/s.

SHIPPING

Alruna Fashion delivers worldwide using Australia Postal Service and DHL Express Courier.

To return your product details must be entered through our returns portal. Once you have been given a RAN (Returns Authorisation Number) you can send your return.

Original shipping charges are non-refundable, and you will be responsible for the return postage cost if returning item(s) unless the item(s) are faulty or an error is made by us. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $50, you should consider using a trackable shipping service with signature on delivery or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Alruna Fashion will not be responsible for any delays in delivery which are beyond our control. This may include delays made by unforeseen weather conditions, a country's local taxes, duties or customs clearance procedures or peak season.

Alruna Fashion cannot be held responsible for any duties and taxes, which may be applied by customs in the country where delivery is made. These potential fees will rest with the customer. 

We are not responsible for lost or stolen packages or packages delayed in transit. It is the customers responsibility to contact their local postal office.

Customers must provide complete and accurate details when making purchases. Alruna Fashion is not liable for an incorrect delivery address being given at the time of purchase. If an order is returned to Alruna Fashion due to an incorrect delivery address having been given by a customer, the cost associated with correcting and re-shipping the order is the responsibility of the customer.

A signature is required upon delivery for all express international shipments. International PO Boxes will not be accepted. If you enter a PO Box address your order will be delayed from shipment while we organise an alternate address with you.

In the event where a parcel is not claimed by the receiver and it is returned back to us (the sender) an extra delivery charge will apply for its return. This charge will be deducted from the full order amount when an online credit note is being issued.

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination and are the responsibility of the receiver. This is out of our control and it is your countries import policy.

All orders will be sent with signature on delivery and must be signed for. Parcels will not be left unattended.

 

PRICING

All items on our website are priced according to style, quality and also specific brand label pricing. We are aware some suppliers have their own websites and sell the same items at a lower price, this is because they are the manufacturer. Alruna Fashion is charged shipping and tax by the supplier therefore pricing is higher. The customer is not obligated to buy from Alruna Fashion and if the customer chooses to do so Alruna Fashion is not obligated to match the price.

 

DISCOUNT CODES

Discount codes are only applied to the product total. This does not include shipping costs. If you choose to order using a discount code and want to return item/s the return postage cost is the customers responsibility.